I do not have any projects that I can recall that I would characterize as ‘not successful’. Have projects always gone as planned? Never. There are always opportunities for improvement with every project. Therefore for this post mortem I am utilizing the most recent project that I completed. In the project my role was as instructional designer to develop classroom curriculum to build on a pre-existing web based training course to implement computerized physician order entry (CPOE) in the emergency department of a network hospital.
I am proud of the deliverables that I developed for the course. The classroom curriculum was scenario based, which was more applicable to busy ER physicians and presented them with real life situations in which they would need to use the EMR and CPOE. The allotted time for the classroom training was 1 hour as expressed by the PM. Prior to developing the curriculum, we conducted a task analysis survey of previous implementation sites to prioritize the tasks associated with CPOE by urgency, frequency and difficulty. High ranking tasks then became the basis of our curriculum. The curriculum also focused on teaching the physicians system efficiencies that would make their job easier.
Frustrations occurred due to I.S. SMEs who were involved in the curriculum planning initially and then bowed out when an ED SME was brought in to develop scenarios, suddenly came back into the project and began complaining about the curriculum. They caused a big stink even though the ED medical director had taken the course and liked it. I.S. went over his head and to the facility medical director because the course was not being taught to their liking. In the future, I would take better SME meeting minutes and distribute them to individuals involved whether they had bowed out or not. I ceased communicating with the overall project manager as our departmental project lead had taken over that role. I do not know what she communicated and what she didn’t communicate. I also did not attend the project conference call as there were many miscommunications over call in (webex) information.